Terms of Service

Last updated: September 7, 2026

These Terms govern your use of Vidcio at https://vidcio.com. The English version is the reference version; translations are provided for convenience. This does not override mandatory local-language requirements or consumer protections.

Introduction and Acceptance

Vidcio is operated by Vidcio Team ("we", "us", or "our") and provides AI-powered video, image, and related creative tools. By accepting these Terms or using the service, you agree to them. Please review the purchase details and the payment, cancellation, and refund provisions below before paying. Merely using the website does not authorize a payment or waive statutory rights.

Our Privacy Policy explains how we handle personal information. Purchase-specific terms expressly presented and agreed to at checkout apply to that purchase and prevail over inconsistent general payment provisions below. Mandatory law prevails over all such terms.

Eligibility and Account Responsibility

You must have the legal capacity and any required authorization to enter into these Terms. If acting for an organization, you must be authorized to bind it.

Provide accurate account and billing information, keep your login credentials secure, and notify support promptly if you suspect unauthorized access. You are responsible for activity you authorize through your account. These Terms do not make you automatically liable for every unauthorized transaction.

AI Generation and Delivery

AI output is probabilistic. We do not promise a particular aesthetic, exact prompt adherence, consistent characters or motion, uniqueness, or fitness for a particular purpose unless expressly agreed. You must review outputs before publishing or relying on them.

Credits pay for generation processing and related services. A generation is delivered when it completes successfully and the result is made accessible in your account. Not downloading, publishing, or using an accessible result does not make that generation unused. A successful status alone does not establish delivery if the result is missing or inaccessible due to our service.

Personal dissatisfaction with an otherwise delivered result does not by itself entitle you to a refund or replacement credits. This does not exclude remedies for defective services, material differences from the purchased description, misleading representations, or other rights under applicable law.

User Content and Output Rights

You retain your existing rights in your inputs. You grant us and the providers we use the limited permission necessary to process, host, and deliver your content, operate and secure the service, and meet legal obligations, as described in our Privacy Policy.

Subject to applicable law, the purchased plan, and third-party model restrictions disclosed for the relevant service, you may use outputs for personal or commercial purposes. We do not guarantee that outputs qualify for copyright protection, are exclusive, or are free of third-party rights. You are responsible for obtaining required permissions for inputs and your use of outputs, including likeness and voice consent.

Vidcio's interface, software, branding, and other platform materials remain protected by their owners' rights. Permission to use outputs does not transfer ownership of the platform.

Publicly Shared Content

If you choose to publish or submit content for public display through Vidcio, you grant us a worldwide, non-exclusive, royalty-free license to host, display, reproduce, distribute, and promote that publicly shared content for operating and marketing the service. Uploading content solely for private generation does not by itself grant this public-display or marketing license.

Only submit content for public display if you have the necessary rights and permissions.

Prices, Payments, and Credits

The applicable currency, total price, billing interval, taxes where applicable, included credits, and purchase-specific restrictions are those disclosed before you confirm payment. An annual plan may display a monthly equivalent; the annual amount disclosed at checkout is the amount charged for that annual purchase.

By confirming a purchase, you authorize the disclosed payment using a payment method you are entitled to use. Separate payment-provider or merchant-of-record terms may apply and do not remove mandatory consumer rights.

Credit costs depend on the selected model, settings, and feature. Check the displayed cost before submitting a request. Credits may be deducted when a request is accepted, including while queued. If a request fails because of a technical error and no usable result is delivered, the corresponding credits will be restored; contact support if the adjustment is missing. A pending request is not necessarily a failed request. Closing your browser does not necessarily cancel processing.

Subscription credits, purchased add-on credits, and promotional credits may have different validity periods and rollover rules. Only the expiry, allocation, and rollover terms disclosed for your purchase apply. Credits are for use within Vidcio, are not a bank deposit or transferable currency, and cannot be exchanged for cash except under the refund provisions below or applicable law. Promotional credits have no separate cash redemption value.

Automatic Renewal and Cancellation

If you buy a recurring subscription, you authorize charges at the disclosed interval until canceled. This applies only to purchases identified as recurring before payment. Any required renewal notices or consent will be provided or obtained as required by applicable law.

Cancel through your account's billing settings before the next scheduled renewal to stop future charges. If the cancellation control fails or is unavailable, email support@vidcio.com before renewal; we will honor a verifiable timely cancellation request and correct any resulting erroneous renewal charge.

Unless a refund or another agreed change ends the plan earlier, cancellation takes effect at the end of the paid billing period, and the current plan remains available until then. Cancellation does not itself refund a completed payment. Except as required by law or expressly offered, unused time, unused credits, downgrades, and mid-period cancellations do not receive prorated refunds. Logging out or ceasing to use the service does not cancel a subscription. If requesting account deletion, also request cancellation of any active subscription; a clear deletion request will be treated as a request to stop future renewals.

Price changes for future renewals will be communicated in advance as required by law, with an opportunity to cancel and additional consent where required. A new price does not retroactively change a completed purchase.

Refund Policy

General rule and personal reasons

Except for the exceptions below, applicable law, or an express purchase-specific commitment, subscription payments, renewals, and add-on credit purchases are non-refundable. We do not offer an unconditional satisfaction guarantee or a general cooling-off period beyond rights provided by law.

The following personal reasons do not ordinarily qualify for a refund:

• Changing your mind, no longer needing the service, or not having time to use it.
• Selecting the wrong plan, billing interval, model, settings, or input after these were accurately disclosed.
• Forgetting to cancel an accurately disclosed and authorized renewal.
• Not using all credits or paid time, or not downloading a delivered output.
• Preferring a different style or being dissatisfied with an otherwise delivered AI result.
• A local device or network issue unrelated to a defect in our service, where relevant compatibility requirements were accurately disclosed.

Exceptions and service problems

We will investigate duplicate charges, incorrect amounts, charges after an effective cancellation, suspected unauthorized transactions, and failure to provide the purchased service. Verified erroneous charges will be corrected or refunded as appropriate; unauthorized-payment claims will be handled with the payment provider under applicable rules.

For failed generations, the normal remedy is restoration of the affected credits. If the purchased service remains unavailable, materially defective, or materially different from its description, we will provide the remedy required by law, which may include correction, a price reduction, or a refund. Credit restoration does not replace a cash refund where one is legally required.

We may make a discretionary goodwill exception after reviewing a specific order and its usage. Such an exception is not a guarantee of future exceptions and does not change statutory rights. Free usage before a purchase does not by itself establish use of that purchase.

Requests and processing

Email support@vidcio.com with your account email, order or receipt reference, charge date, reason, and relevant task IDs or error details. Do not send passwords, full card numbers, or card security codes. Contact us promptly so we can investigate; this request does not shorten any statutory or payment-network deadline.

We aim to acknowledge requests within five business days. Investigation time depends on the issue and any payment-provider review. We will communicate the decision and, where approved, initiate a refund to the original payment method. Posting time depends on the provider and bank; if the original method cannot receive a refund, we will agree on a lawful alternative. We do not impose a separate refund penalty. Refunds legally owed will not be reduced by our processing costs.

Effect of a refund or payment reversal

A full refund or final reversal of a purchase ends the corresponding paid entitlement and removes the unused credits and purchase-linked promotional benefits from that purchase. A partial refund adjusts only the corresponding portion as explained when agreed. Unrelated valid purchases are not automatically canceled.

You may not retain or continue consuming credits or paid access that have been refunded or reversed. The same charge or loss cannot be reimbursed twice. If a payment dispute is already open, tell support so we can coordinate through the payment provider and avoid duplicate reimbursement. A refund does not transfer ownership of your uploaded content to Vidcio.

Statutory Consumer Rights

Nothing in these Terms excludes non-waivable rights, including remedies for non-conforming digital content or services, unauthorized payments, and any applicable withdrawal rights.

Consumers in the European Economic Area, the United Kingdom, or other protected jurisdictions may have a statutory withdrawal period. The rules differ for digital content and services. Where legally applicable, loss of a withdrawal right for digital content requires the necessary prior express consent, acknowledgment, and contractual confirmation; early performance of a service is subject to its own legal conditions. Accepting these Terms alone does not satisfy those conditions or automatically waive withdrawal rights. Any lawful proportionate charge for service provided during a withdrawal period is subject to the required request, disclosures, and applicable law.

Payment Disputes and Abuse

We encourage you to contact support about billing problems so they can be resolved quickly. Contacting us first, withdrawing a dispute, or giving up statutory rights is not a condition of exercising rights through your bank, payment provider, regulator, or court.

You must not knowingly submit false payment claims, falsify usage or delivery evidence, obtain duplicate reimbursement, use stolen payment methods, or use multiple accounts to evade payment, credit, promotion, or refund restrictions.

Where there are reasonable grounds to suspect fraud or a payment is disputed, we may temporarily restrict new spending of the credits or paid benefits connected with that transaction while it is reviewed. Restrictions will be proportionate, and access will be restored where the review establishes valid payment and entitlement. A good-faith refund request or payment dispute alone does not establish abuse or trigger a penalty.

We may use and share relevant transaction, account-access, generation, credit, and support records with payment providers to investigate claims, subject to our Privacy Policy and applicable law. We retain only records necessary for the relevant billing, security, legal, and dispute purposes.

Prohibited Uses and Enforcement

You may not use Vidcio to:

• Create or distribute illegal, fraudulent, or deceptive content.
• Infringe copyright, trademark, privacy, publicity, or other rights.
• Create sexual exploitation, non-consensual intimate content, or sexual content involving minors.
• Promote hate, harassment, violence, self-harm, terrorism, or illegal activity.
• Create misleading deepfakes, false endorsements, or unauthorized impersonations.
• Use a person's likeness, voice, or identity without required rights or consent.
• Overload or disrupt the service, conduct unauthorized scraping or automation, or bypass security, payment, or usage restrictions.
• Abuse trials, promotional credits, refunds, or payment disputes.

We may reject prohibited requests and proportionately restrict, suspend, or terminate access for violations. Where practicable and lawful, we will explain the action and offer review through support. Urgent security or legal concerns may require immediate action. A suspension does not automatically forfeit every payment: any refund is determined under the refund provisions and applicable law. Restrictions for actual violations do not create a right to a discretionary refund for services already properly delivered.

Third-Party Services and Service Changes

Vidcio relies on third-party models, infrastructure, and payment services. Availability, processing time, and model behavior may change. We do not guarantee uninterrupted service or a specific completion time unless expressly promised. This does not remove our obligations for the service we sold to you.

We may update features, models, and credit pricing prospectively. Material changes affecting an existing paid commitment will be communicated with reasonable notice where practicable and as required by law. If we discontinue or materially reduce a purchased service and cannot provide an appropriate remedy, we will address the affected unused entitlement, including a refund where required. Changes do not retroactively remove an accrued refund or other consumer right.

Disclaimer and Liability

To the extent permitted by law, the service is provided on an “as is” and “as available” basis, without implied warranties of merchantability, fitness for a particular purpose, or non-infringement. This does not override express purchase commitments or statutory guarantees.

To the extent permitted by law, Vidcio is not liable for indirect or consequential loss, including lost profits or business opportunities. Nothing excludes or limits liability that cannot lawfully be excluded or limited, including liability for fraud, willful misconduct, or other protected consumer claims.

Changes, Disputes, and Contact

We will publish updated Terms with a revision date and provide notice of material changes as required by law. Updated payment and refund restrictions apply prospectively, not retroactively to completed purchases. Where affirmative consent is required, continued use alone will not replace it. If a provision is unenforceable, the remaining provisions continue to apply to the extent permitted by law.

Contact support to seek an informal resolution. These Terms do not require mandatory arbitration or waive access to competent courts, regulators, payment-provider remedies, or mandatory protections of the law applicable to you.

Service team: Vidcio Team

Website: https://vidcio.com

Email: support@vidcio.com