Privacy Policy
Last updated: June 1, 2026
This Privacy Policy is provided in English as the official version. Any translations are for convenience only. If there is any conflict, the English version controls.
Introduction
Vidcio provides AI-powered video generation and creative tools. This Privacy Policy explains how we collect, use, store, and protect information when you use our website and services.
Information We Collect
We may collect the following types of information:
- Account Information: Name, email address, login method, account settings, and related profile information.
- User Content: Prompts, uploaded images, reference files, generated videos, generated images, and other creative inputs or outputs.
- Usage Information: Generation history, selected models, feature usage, device information, log data, approximate location, and service activity.
- Payment Information: Subscription status, credit purchases, invoices, transaction records, and billing details processed by third-party payment providers. We do not store full card information.
- Cookies and Analytics Data: Cookies, logs, and analytics data used to understand usage, improve performance, maintain security, and improve the product experience.
How We Use Information
We use information to:
- Provide, operate, and improve Vidcio.
- Process AI generation requests and store generated results.
- Manage accounts, credits, subscriptions, billing, and customer support.
- Prevent abuse, fraud, security risks, and unauthorized use.
- Communicate service updates, product notices, and support messages.
- Analyze usage trends and improve product quality.
AI Processing and Third-Party Services
To provide our services, we may use third-party AI infrastructure providers, payment processors, cloud hosting providers, storage providers, analytics tools, and security services.
Your prompts, uploaded files, generated outputs, and related metadata may be processed by these providers only as needed to deliver the requested service, maintain security, process payments, prevent abuse, or operate the platform.
We do not sell your personal information.
Data Storage and Retention
We keep information only for as long as necessary to provide the service, maintain account records, process billing, comply with legal obligations, resolve disputes, prevent abuse, and enforce our agreements.
You may contact us to request deletion of your account or certain data. Some records may need to be retained for legal, security, billing, fraud-prevention, or dispute-resolution reasons.
Data Security
We use reasonable technical and organizational measures to protect your information. However, no online service can guarantee complete security.
Your Rights
Depending on your location, you may have the right to access, correct, delete, export, or restrict the use of your personal information. You may also opt out of certain communications.
Children
Vidcio is not intended for children under the age required by applicable law. We do not knowingly collect personal information from children.
Changes to This Policy
We may update this Privacy Policy from time to time. If we make material changes, we will update the “Last updated” date or provide additional notice when appropriate.
Contact Us
If you have questions about this Privacy Policy, contact us at:
Email: support@vidcio.com